Terms of service

Last updated: September 13, 2026

These Terms of Service ("Terms") govern your use of thefleececompany.us and any purchase made through the Site. The Site is operated by MELOPICK LTD, Company No. 13416347, trading as The Fleece Company.

1. Acceptance of These Terms

By accessing the Site, placing an order, or using our services, you agree to these Terms and to our Privacy Policy, Refund Policy, and Shipping Policy.

2. Eligibility

You must be legally capable of entering into a binding contract in your jurisdiction to place an order with us. You are responsible for providing accurate and complete information when using the Site.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, colors, dimensions, materials, prices, and availability accurately. Actual colors and appearance may vary depending on your device, screen, lighting, or manufacturing variations.

We reserve the right to update product information, discontinue products, limit quantities, or correct errors at any time.

4. Prices and Payment

Prices are displayed in the currency shown on the Site at the time of purchase. Applicable taxes, shipping charges, discounts, and other fees will be shown during checkout where applicable.

Payment must be successfully authorized before an order is accepted for fulfillment. We may use third-party payment processors to securely process payments.

5. Orders

Submitting an order is an offer to purchase. We reserve the right to accept, decline, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing or inventory errors, payment problems, or legal/compliance concerns.

If we cancel an order after payment has been captured, we will refund the amount paid for the cancelled portion.

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery dates are estimates and may be affected by carrier delays, weather, customs, holidays, address errors, or other circumstances outside our reasonable control.

7. Returns, Refunds, and Guarantees

Returns, refunds, damaged-item claims, and our 100-Night Replacement Guarantee are governed by our Refund Policy.

8. Promotions and Discounts

Promotions, discount codes, and special offers may be subject to additional terms, eligibility conditions, time limits, product exclusions, or usage limits. Unless expressly stated otherwise, promotions cannot be combined.

9. Intellectual Property

The Site and its content, including text, graphics, logos, photographs, layout, and other materials, are owned by or licensed to us and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit Site content without our prior written permission except as permitted by law.

10. Prohibited Uses
Using the Site for unlawful, fraudulent, abusive, or deceptive purposes.
Interfering with Site security, functionality, or other users.
Introducing malware, malicious code, or automated scraping that harms or overloads the Site.
Infringing the rights of others.
Submitting false, misleading, or unauthorized payment or account information.
11. Third-Party Services and Links

The Site may contain links to third-party websites, apps, or services. We are not responsible for third-party content, availability, terms, privacy practices, or performance.

12. Errors and Omissions

Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other information. We reserve the right to correct such errors and update information as permitted by law.

13. Disclaimer

Except as expressly stated in these Terms or required by law, the Site and our services are provided on an "as available" basis. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, MELOPICK LTD, trading as The Fleece Company, will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Site or products, except where liability cannot lawfully be excluded or limited.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless MELOPICK LTD and its officers, directors, employees, agents, and service providers from claims or losses arising from your unlawful use of the Site or breach of these Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

17. Termination

We may suspend or terminate access to the Site where reasonably necessary for security, fraud prevention, legal compliance, or material breach of these Terms.

18. Governing Law

These Terms and any separate agreements through which we provide services shall be governed by and construed in accordance with the laws of England and Wales, without limiting any mandatory consumer rights that may apply in your country or state of residence.

19. Changes to These Terms

We may update these Terms from time to time. The current version will be posted on the Site with an updated revision date.

20. Contact Information
MELOPICK LTD trading as The Fleece Company
Company No. 13416347
24-26 Arcadia Avenue Fin009
London, United Kingdom, N3 2JU
Email: support@thefleececompany.us