Shipping policy

Last updated: September 13, 2026

This Shipping Policy applies to orders placed through thefleececompany.us. Our primary market is the United States.

1. Order Processing

Orders are typically processed and prepared for shipment within 1-3 business days, Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays will normally begin processing on the next business day.

2. United States Delivery

Standard delivery to the United States typically takes approximately 8-12 business days after shipment.

Delivery times are estimates, not guarantees. Delays may occur due to carrier disruptions, weather, holidays, customs, high order volume, address issues, or other circumstances outside our reasonable control.

3. Tracking

Tracking information will be provided once your order has shipped and tracking becomes available from the carrier.

Please allow a short period after receiving the tracking number for the carrier's system to display movement or scan information.

4. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error after ordering, contact us immediately at support@thefleececompany.us. We will attempt to help, but we cannot guarantee changes after processing or fulfillment has begun.

5. Delivery Delays

If your order is delayed beyond the normal delivery estimate, please contact us with your order number so we can review the tracking information and assist.

6. Lost Shipments

We consider a shipment potentially lost in transit when tracking has shown no meaningful update for approximately 20 days.

If this happens, contact support@thefleececompany.us. We will investigate the shipment and, where appropriate, arrange a replacement or other suitable resolution.

7. Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

Check around the delivery location and any secure drop-off areas.
Ask household members, neighbors, front-desk staff, or building management.
Check with the local carrier or delivery office.

If you still cannot locate the package, contact us and we will review the case with you.

8. Customs, Duties, and Import Charges

Where an order is subject to customs duties, import taxes, or other government charges, responsibility will be determined by the destination country's rules unless otherwise stated at checkout.

9. Shipping Origin and Fulfillment

Orders may be fulfilled through our logistics and fulfillment partners. The country of dispatch may vary depending on product availability, inventory location, and destination.

We do not represent that every order is dispatched from within the United States unless specifically stated on the relevant product page or at checkout.

10. Contact Us
The Fleece Company
Operated by MELOPICK LTD
Company No. 13416347
Email: support@thefleececompany.us