Privacy policy

Last updated: September 13, 2026

This Privacy Policy describes how The Fleece Company, operated by MELOPICK LTD ("The Fleece Company," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from thefleececompany.us or otherwise communicate with us.

1. Who We Are

The Fleece Company is operated by MELOPICK LTD, Company No. 13416347, with registered office at 24-26 Arcadia Avenue Fin009, London, United Kingdom, N3 2JU.

For privacy questions, contact us at support@thefleececompany.us.

2. Personal Information We Collect

Depending on how you interact with the Site, we may collect:

Contact information such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including products purchased, order history, and payment status.
Payment-related information processed by our payment providers. We do not directly store full payment card details.
Account information, if you create an account with us.
Customer-support communications and information you voluntarily provide.
Device and usage information such as IP address, browser type, device identifiers, pages viewed, referring URLs, and interaction data.
Cookie and similar technology data used to operate the Site, remember preferences, analyze performance, and support advertising where permitted.
3. How We Use Personal Information
Process, fulfill, and deliver orders.
Provide customer service and respond to inquiries.
Communicate about orders, shipping, returns, refunds, and service updates.
Operate, maintain, secure, and improve the Site.
Detect, investigate, and help prevent fraud, misuse, and security incidents.
Comply with legal, accounting, tax, and regulatory obligations.
Send marketing communications where permitted by law and subject to your choices.
Measure advertising performance and understand how visitors use our Site, where permitted.
4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to keep the Site functioning, remember preferences, analyze traffic, improve performance, and support advertising and attribution.

You can control cookies through your browser settings and, where available, through privacy or cookie controls provided on the Site. Blocking some cookies may affect Site functionality.

5. How We Share Personal Information

We may share personal information with service providers that help us operate our business, including ecommerce hosting, payment processing, shipping and fulfillment, analytics, fraud prevention, customer support, and advertising services.

We may also disclose information where required by law, to protect our rights or customers, in connection with a business transaction, or with your direction or consent.

We do not sell personal information for money.

6. Shopify and Payment Providers

Our store may be hosted or supported by Shopify and may use third-party payment processors. These providers may process personal information in accordance with their own privacy policies and applicable laws.

7. International Data Transfers

Because we operate internationally and use service providers in multiple countries, personal information may be processed outside your state or country of residence. Where required, we use appropriate safeguards for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, accounting, and dispute resolution.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including rights to request access, correction, deletion, restriction, portability, or to object to or opt out of certain processing.

You may also have the right to withdraw consent where processing is based on consent, and to opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.

Residents of certain U.S. states may have additional privacy rights under applicable state law. We will honor applicable rights requests as required by law.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

12. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy or security practices of third parties, and we encourage you to review their privacy notices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations. The updated version will be posted on the Site with a revised "Last updated" date.

14. Contact Us
MELOPICK LTD trading as The Fleece Company
Company No. 13416347
24-26 Arcadia Avenue Fin009
London, United Kingdom, N3 2JU
Email: support@thefleececompany.us