Refund policy

Last updated: September 13, 2026

We want you to shop with confidence. This Refund Policy explains our return, refund, damaged-item, and 100-Night Replacement Guarantee terms.

1. 30-Day Return Policy

You may request a return within 30 days from the date your order is shown as delivered by the shipping carrier.

To be eligible for a standard return, your item must be:

Unworn or unused.
In its original condition.
With original tags attached where applicable.
In its original packaging.
Accompanied by proof of purchase.
2. How to Request a Return

To request a return, email support@thefleececompany.us with your order number and reason for return.

Returns must be authorized before being sent back. Please do not send a return to an address unless our support team has provided or approved the return instructions.

3. Return Shipping

For customer-remorse returns, including change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges, expedited shipping charges, processing fees, and optional shipping insurance are non-refundable unless required by law or the return is due to our error.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@thefleececompany.us within 30 days of delivery.

Please include your order number and clear photos or video showing the issue. If the claim is approved, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances.

5. 100-Night Replacement Guarantee

Selected The Fleece Company products are covered by our 100-Night Replacement Guarantee.

If an eligible product tears or splits during normal use within the first 100 nights after delivery, contact us with your order number and evidence of the issue. Once approved, we will provide a replacement at no additional product cost.

The 100-Night Replacement Guarantee is a replacement guarantee and does not create an unconditional 100-night refund right.

The guarantee does not cover misuse, intentional damage, improper care, unauthorized alterations, loss, theft, or normal cosmetic wear that does not affect normal product use.

6. Non-Returnable Items
Gift cards.
Items marked as final sale.
Personalized or custom-made products, where applicable.
Items that cannot be returned for hygiene or health-protection reasons after being unsealed, where applicable and permitted by law.

If you are unsure whether an item is eligible for return, contact us before sending it back.

7. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.

8. Exchanges

If you would like a different item, contact our support team. In some cases, the fastest option may be to return the original item and place a new order after the return is approved.

9. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or fulfillment.

10. Contact Us
The Fleece Company
Operated by MELOPICK LTD
Company No. 13416347
Email: support@thefleececompany.us